When you contribute to your retirement through Basic Capital, that money doesn’t instantly appear in your investment account. It moves through a short but important journey, and one that, until now, was mostly invisible.

Most financial institutions leave this part of the experience in a black box. Even as thousands of dollars are in motion, customers are often left wondering: Has my contribution gone through? Is it still processing? Has it been invested yet?

The uncertainty is as frustrating as it is unnecessary. The delay comes from legacy infrastructure like ACH transfers and bank wires, not from any lack of care. But we think clarity should come standard.

A Transparent View of the Process

That’s why we’ve rolled out a new feature that gives members full visibility into their money’s movement, from the moment contributions are received to the moment they’re invested.

Members can now view their money’s full journey inside their account, using the Basic Capital app.

You’ll now see real-time updates for:

• When a contribution has been received

• When funds are in transit

• When money has been fully invested

A Walkthrough of the Tracker

Each milestone is clearly labeled with timing estimates, so you know exactly what’s happening at every stage. As soon as your contribution is confirmed, we provide the financing that boosts your investing power immediately.

The contribution tracker is intended to give you a clearer understanding of what’s happening behind the scenes with your money, and reinforces Basic Capital’s commitment to transparency.

We believe financial tools should feel modern, helpful, and built with the user in mind. This update gets us one step closer to our goal of making ownership more accessible to more workers.