The 401(k) Participant Experience: How Technology Drives Enrollment, Savings, and Retention

Participation rate is the most visible measure of whether a 401(k) plan is working. Plans with low participation rates -- where executives and a small segment of senior employees contribute while most of the workforce does not -- are more likely to fail nondiscrimination testing, generate DOL scrutiny, and produce poor outcomes for the employees the plan is supposed to serve.

What's inside

1. Why Participant Experience Is Now a Fiduciary Consideration
2. The Enrollment Moment: First Impressions and Design
3. Ongoing Engagement: Mobile, Notifications, and Financial Wellness
4. Education and Guidance Features
5. Measuring Participation Outcomes
6. Participant Experience Evaluation Checklist
7. About Basic Capital